Our Guarantee & Warranty - Kindling Chimney Alpharetta

The Kindling Chimney Alpharetta Guarantee

When we sweep a chimney in Alpharetta, we’re working directly above your living room floor, your furniture, and the air your family breathes. That’s why our guarantee starts before the first brush goes up the flue. We put a written price in your hand before any work begins, we lay down shoe covers and drop cloths on every visit, and we take a photo of the clean-up before our crew walks out the door. If the work isn’t right, we make it right. That’s the 365-Day Done Right Promise, and it applies to every chimney sweep, inspection, and fireplace repair we perform in Alpharetta. No fine print. No runaround.

Call (762) 225-2593

What’s Covered

• Workmanship on every sweep and repair. If a sweep misses creosote we should have removed, or a repair doesn’t hold the way it should within 365 days, we come back and fix it under the Done Right Promise.
• Parts and materials we install. Repairs and liner work use professional-grade brands like DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, so you’re not getting a patch job that fails next season.
• Clean-up and floor protection. Shoe covers and drop cloths go down on arrival, nothing is moved without asking first, and a photo of the clean-up is taken before the crew leaves, every single visit.
• Honest pricing, in writing, up front. A written price is delivered before any work starts. Always included, never optional, no on-the-spot pressure to add services you don’t need.
• Background-checked, uniformed technicians. The person at your door follows the C.A.R.E. values on every call: Courtesy, Accountability, Respect, and Excellence.
• Pet-safe products where there’s a choice. We know your dog or cat is going to investigate whatever we bring in the house. We choose products that don’t put them at risk.

Our Satisfaction Promise

Here’s how it works if something isn’t right. Call us at (762) 225-2593 and tell us what you’re seeing. A live person answers, day or night. We’ll schedule a return visit, and we’ll make it right under the 365-Day Done Right Promise. There’s no claims department, no ticket number you have to reference, no waiting on hold through a phone tree. Danny Cortes owns Kindling Chimney Alpharetta, and when you call about a job we didn’t get right, it lands directly with the people who did the work. We don’t ask you to prove anything beyond showing us what’s wrong. If it’s our workmanship, it’s our fix. That’s the whole promise.

Licensed & Insured Backing

Here’s the thing about chimney work in Alpharetta: if a crew shows up without insurance and something goes wrong, that’s your homeowner’s policy on the line. We’re licensed and insured, so you’re never in that position. Insurance means if a technician gets hurt on your property, it’s our policy that covers it, not yours. Licensing means we answer to the state, not just to ourselves. The Cedarwell Care Promise puts it in writing: background-checked technicians, uniformed and accountable, treating your home like it matters. Because it does. The 365-Day Done Right Promise is the guarantee. The licensing and insurance are what make the guarantee actually mean something.

What the 365-Day Done Right Promise Means in Practice

Most guarantees in this industry are written to sound good and disappear when you actually need them. Ours isn’t. If you book a chimney sweep in Alpharetta and you find creosote we missed in a spot we said was clean, call us. If a fireplace repair we made starts acting up within a year, call us. The fix is on us. No prorated coverage, no deductible, no argument about whether it counts. We did the work. We stand behind it for 365 days. Danny signs off on that promise for every job, and he’s the one who shows up if we got it wrong.

What’s Not Covered (Because We’d Rather Be Straight About It)

We won’t pretend a guarantee covers things no honest chimney company can promise. If you burn unseasoned wood that coats the flue in wet creosote a month after we leave, that’s a new sweep, not a warranty call. If a storm sends a tree limb through your chimney cap, that’s an insurance claim, not a workmanship issue. If your flue was already failing before we ever got there and you declined the repair, we’ll show you the camera evidence and the written estimate from that visit. What we cover is the work we do, the parts we install, and the clean-up we leave behind. That’s what the 365-Day Done Right Promise protects.

Materials That Hold Up: The Parts Behind the Promise

A guarantee is only as good as the materials underneath it. You can promise to fix a repair forever, but if you installed a bargain-bin liner that fails every other year, you’re just scheduling your own callbacks. That’s why we don’t install bargain anything. Our liner and fireplace repair work uses DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. These are the brands professional chimney companies in North Georgia trust when the job has to last. When we rebuild a firebox or reline a flue in Alpharetta, we’re using materials we know will still be doing their job next year, and the year after that. The 365-day guarantee is the short-term promise. The materials are the longer one.

How the Cedarwell Care Promise Protects Your Home Before, During, and After the Job

The Cedarwell Care Promise is the practical side of our guarantee. It’s a set of commitments our technicians follow on every Alpharetta job, whether it’s a routine sweep in Windward or a fireplace repair in Downtown Alpharetta. C is for Courtesy: we treat your home and your family the way we’d want a crew treating ours. A is for Accountability: the technician who does the work signs off on it, and we can tell you exactly who was there and what they did. R is for Respect: nothing in your home gets moved without asking, and quiet tools are used when the kids are asleep. E is for Excellence: the job isn’t done until the sweep is thorough and the clean-up is photographed. That’s the Care Promise in action.

Why a Written Price Is Part of the Guarantee

You can’t have a real guarantee without a real price, because a guarantee on a job where the price changed at the door is worthless. When we arrive for a chimney sweep in Alpharetta, we inspect first, then put the price in writing before any work starts. If we find something during the sweep that needs attention, you’ll see the estimate and decide, with no pressure. We don’t upsell at the door. The written price is always included, never optional. That means when we guarantee the work for 365 days, we’re guaranteeing work you agreed to at a price you saw in advance. That’s the only way a guarantee can be honest.

What to Do If You Need the Guarantee

Call (762) 225-2593. That’s it. A live person picks up, 24 hours a day, seven days a week. Tell them you’re calling about a Kindling Chimney Alpharetta job that isn’t right, and we’ll get it scheduled. You won’t leave a voicemail and wait days for a callback. You won’t get routed through a national call center that’s never heard of Alpharetta. You’ll talk to someone who can pull up your job and get a crew back to your house. The 365-Day Done Right Promise isn’t a marketing line. It’s the reason we answer the phone that way.

Written by Danny Cortes, Owner at Kindling Chimney Alpharetta, serving Alpharetta and the surrounding North Fulton area.